Shipping Policy for vivanmn:
At vivanmn, we prioritise delivering your orders swiftly and safely. Here are the details of our shipping policy:
Free Express Delivery: Enjoy complimentary delivery on all orders.
Estimated Delivery Time: While we strive to deliver your orders promptly, please be aware that shipping times may vary, particularly during peak seasons or in cases of inclement weather conditions. Despite our best efforts, we cannot be held responsible for delays that are beyond our control.
Handling Time: 0 – 1 Days ( Mon – Sat )
Transit Time: 1 – 2 Days ( Mon – Fri )
Order Cut Off Time: 3:00 PM (GMT) Greenwich Mean Time (London)
Tracking Information: Once your order is successfully placed, our team will begin processing it promptly. This includes verifying the order details, preparing the items, and arranging for shipment. You will receive a confirmation email with your order details and a unique tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your package.
Delivery Address: Please ensure that you provide accurate and complete delivery information during checkout. We cannot be held responsible for undelivered packages due to incorrect or incomplete addresses.
Delivery Attempts: Our shipping partners will attempt delivery to the provided address. If they are unable to deliver the package, they may leave a delivery notification or attempt a redelivery based on their policies.
Shipping Restrictions: Some products may have shipping restrictions or limitations based on regional regulations. Please review the product pages for any specific shipping information related to particular items.
Lost or Damaged Packages: In the rare event of a lost or damaged package, please contact our customer support at sales@vivanmn.com, and we will promptly assist you in resolving the issue.
Stolen Packages: In the unfortunate circumstance where a package, after being successfully delivered to the designated address, is subsequently stolen, we regret to inform that our liability does not extend to sending replacements. Responsibility for the security of the delivered package rests with the recipient. We encourage customers to take appropriate measures to secure their packages upon delivery.
Return to Sender: If a package is returned to us due to incorrect or insufficient address information, we will contact you to confirm the address and arrange for reshipment. Additional shipping fees may apply in such cases.
For any inquiries or concerns regarding shipping, feel free to contact our dedicated customer support team at sales@vivanmn.com. We are here to ensure your satisfaction and provide assistance whenever needed.
vivanmn reserves the right to update or modify this shipping policy as needed to maintain exceptional service standards. Any changes to the policy will be communicated on our website. Last Updated: 19/12/2023
Viva Research LTD
124 City Road
London
Greater London
EC1V 2NX
United Kingdom
Email: sales@vivanmn.com
Whatsapp: Click to message us
